Software maintenance & support
Software maintenance and support you can rely on
A senior team that keeps your software secure, current and running, and ships the improvements your business keeps asking for.
Software is never finished. Dependencies go out of date, security issues turn up, users find the edge cases, and the business keeps changing what it needs. Without someone looking after it, even a good system slowly gets riskier and slower to change.
We look after it for you. Under a monthly plan you get a named senior engineer who knows your system, a backup engineer familiar with it so you never depend on one person, and a regular rhythm of fixes, updates and improvements. You also get a clear picture each month of what we did and what's coming up.
What you get
What we build and deliver
Fixes and improvements
Bugs resolved and small features shipped every month, from a pool of hours you can direct as priorities change.
Security updates and upgrades
Dependencies, frameworks and servers kept current, and vulnerabilities dealt with before they become incidents.
Monitoring and incident response
Alerts on the things that matter, response targets we agree in writing, and a clear plan for what happens when something breaks.
Delivery rhythm and reporting
A short monthly review of what was done, what's next, and what we'd recommend, so you stay in control without managing us.
The process
From first call to handover
- 01
Onboard
We learn the system, set up access and monitoring, and document what's missing.
- 02
Agree the plan
Monthly hours, priorities, response targets and how requests reach us.
- 03
Run and improve
Fixes, updates and improvements on a steady cadence, with changes released safely.
- 04
Review monthly
A short report and a conversation about priorities, risks and what to do next.
Questions
Software maintenance & support: common questions
How is support priced?
As a monthly plan sized to your system and how much you expect to change it. After a short conversation we agree the hours, response targets and what's included, so the cost is predictable.
Can you support software that someone else built?
Yes. We begin with a short onboarding to learn the system and fill in missing documentation. If the system is in poor shape we'll say so and recommend stabilizing it first.
What if the engineer working on our system isn't available?
We pair every account with a backup engineer who knows the system, and we keep runbooks and documentation current, so your support never depends on one person.
Do you offer after-hours support?
Response targets are agreed in writing during onboarding. If your system needs cover outside business hours, tell us early and we'll scope it separately.
Can we cancel?
Yes. There's no long-term lock-in, and everything is documented so you can hand the system to another team at any time.
Other ways we can help
Custom software development
Web apps, internal tools and product features, designed and built by senior engineers who own the result.
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Add AI to your product or operations, grounded in your own data and measured before it reaches customers.
Learn moreAPI & systems integration
Connect your CRM, billing, data and internal tools so information flows on its own, without copy-paste or brittle scripts.
Learn moreWorkflow & process automation
We map how work really flows, define the process, then automate the repetitive steps with software and AI, keeping people in control of decisions.
Learn moreTell us what you're dealing with.
Book a free, no-obligation call. You'll talk to a senior engineer, we'll tell you honestly whether we can help, and you'll leave with a clear next step either way.